TQM- Total Quality Management

Besides the above mentioned three principles of Total Quality Management.

The following seven principles have been suggested by Gerald F. Smith, in his book ‘Quality Problem Solving’. These are:

(i) Strive the quality in all things.

(ii) The customer is the criterion of quality.

(iii) Improve the process or system by which products are produced.

(iv) Quality improvement is continuous and never ending activity.

(v) Workers, involvement is essential.

(vi) Ground decisions and actions in knowledge.

(vii) Encourage team work and co-operation.

Implementation of TQM

Edwards Deming has suggested Plan-Do-Check-Act cycle for implementing TQM in any organization. The steps involved in this cycle are shown in fig. below:

  1. Plan

a) Lay down objectives and policies for TQM.

b) Decide methods to achieve the TQM objectives

c) Educate and train employees to understand and meet the objectives.

2. Do

a) Execute the changes needed to meet TQM requirements.

b) Monitor the results of changes.

3. Check

a) Analyse the results.

b) Take steps to prevent undesired effects.

4. Act

Introduce measures to improve the results.

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